Privacy Policy

Elite Writers ("we," "us," or "our") is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at elitewriters.co.ke (the "Platform").

We comply with the Kenya Data Protection Act, 2019 and related regulations.

By using the Platform, you consent to the practices described in this policy.

1. Information We Collect

We collect the following types of information:

• Personal Information You Provide: Full name, email address, phone number (M-Pesa registered), password, primary expertise, and optional writing samples/portfolio links during registration and profile setup.
• Payment Information: M-Pesa phone number used for the registration fee (KSH 500) and subsequent withdrawals. We do not store full transaction details—payments are processed securely via Safaricom's Daraja API.
• Usage Data: IP address, browser type, device information, pages visited, time spent on pages, and interaction with jobs/dashboard.
• Communications: Emails, support messages, or feedback you send us.

2. How We Use Your Information

We use your information to:

• Create and manage your account.
• Process the one-time registration fee and future withdrawals via M-Pesa.
• Match you with suitable writing jobs and notify you of opportunities.
• Communicate important updates, job assignments, deadlines, and support responses.
• Improve the Platform, prevent fraud, and ensure security.
• Comply with legal obligations.

3. Sharing Your Information

We share your data only when necessary:

• With Safaricom to process M-Pesa STK Push for registration and withdrawals.
• With service providers (e.g., hosting, analytics) who are contractually bound to protect your data.
• When required by law, court order, or government authority.
• In the event of a merger, acquisition, or sale of assets (your data may be transferred).

We do not sell your personal information to third parties.

4. Data Security

We implement reasonable technical and organizational measures (encryption, secure servers, access controls) to protect your data. However, no online transmission or storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal data only as long as necessary for the purposes outlined above or as required by law. Inactive accounts may have data deleted after 24 months.

6. Your Rights Under Kenyan Law

You have the right to:

• Access your personal data.
• Correct inaccurate data.
• Request deletion of your data (subject to legal obligations).
• Object to or restrict processing.
• Withdraw consent (where applicable).
• Lodge a complaint with the Office of the Data Protection Commissioner (ODPC) in Kenya.

To exercise these rights, contact us at support@elitewriters.co.ke.

7. Cookies and Tracking

We use essential cookies and local storage for functionality (e.g., login sessions, theme preferences). We do not use advertising or third-party tracking cookies.

8. Children's Privacy

The Platform is not intended for individuals under 18 years old. We do not knowingly collect data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be notified via email or Platform announcement.

Contact Us

If you have questions about this Privacy Policy or your data, please contact:

Email: support@elitewriters.co.ke

Thank you for trusting Elite Writers with your personal information.